1.Can I purchase with a debit or credit card ?

Yes I take all major Credit & Debit cards

2.Can I return a product?

Of course!  Please email me first explaining why you would like to return your item, then please use original packaging (where possible). On receipt of item, I will give full refund. P.P cannot be refunded on returned items, unless faulty.

PLEASE NOTE personalised items cannot be returned unless a mistake has been made by me, so please make sure all spelling is correct.

3.Can I pay by Cheque or Postal Order?

Yes.

You will be given the option to pay by cheque as you go through checkout.

Cheques take about 10 working days to clear.

The safest way to pay is online. I do not receive any of your payment details; only how you paid and what you have ordered.

4.Can I change the wording of item?

Yes, subject to space available on design, please email me with your requirements. Bespoke orders are very popular here at Kenzo Crafts. I can write anything you require on the plaques. PLEASE NOTE I will not accept profanity.

5.How long until you deliver?

My suggested time scale is 7 - 10 working days from cleared payment for handcrafted items, although this can be longer or quicker depending on the time of the year. If you are unsure it's always a good idea to email me to see how busy I am. New baby keepsakes I aim to dispatch within 3-5 days.

6. Postage

All my items are posted 1st class Royal Mail. I always obtain proof of posting. When your order is of a certain value I will send it recorded.

Most items are sent through the postal system in rigid boxes to ensure safe delivery. Therefore, they will not fit through standard letter boxes. Please ensure you make the required arrangements once you receive a dispatched email from me.

7.Telephone orders

I am now able to accept telephone payment during working hours

Order in the normal way and choose the checkout button, this will take you to various payment methods available, please choose telephone payment and I will take your payment over the phone.

You DO NOT need a paypal account to purchase