WEBSITE TERMS AND CONDITIONS for read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

If you have made a purchase from the design your own category and require more text than the plaque will allow, we take each order upon merit, eg plaque displayed says 'ma's kitchen' and you ask for 50 words instead, this will not fit and cancellation charges may apply, however if you ask for 20 words we may be able to design on a larger plaque and will inform you of additional costs, if you then choose to cancel you will be liable for a cancellation charge.

Please return in original packaging and email with reason of return

Personalised items are non returnable unless a mistake has been made by Kenzo Crafts in which you will be entitled to full refund or replacement.


Delivery is normally via Royal Mail and all items posted have proof of posting, some orders are sent recorded and some by different courier, we try and find the safest and cheapest option available at time of dispatch to save YOU money

In the event of lost items it is our responsibility to track and find the said item, this can be a lengthy process, RM do not class an item lost until 15 working days from dispatch, longer when sending overseas, we will do our utmost to track your order and keep you up to date at all times, upon receipt of refund from RM we will refund all payments made back to the customer via payment method originally used where applicable and able to do so.

Our phone number is:07715466480 during office hours

Our business address is:

8 Westerdale Close


East Riding of Yorkshire HU12 9TT

Our business’s name is: Kenzo Crafts

I’m happy to say that through all the years of trading RM have only lost 1 item!


Access the majority of this Website without having to register any details with us. However, particular areas of this Website will only be accessible only if you have registered on the website.

2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.


4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, purposes

 4.2 When using this website you shall not post or send to or from this Website any material

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.


5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

(b) you do not misrepresent your relationship with us or present any false information about us;

c) you do not link from a website that is not owned by you; and

d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of

this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.


7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


It is our policy to refund in full within 10 days of receipt of said item and in a re-saleable condition

Cancellation charges will apply if using the PAYPAL payment gateway, these charges will apply if you decide to cancel your order with no exemptions.

PAYPAL charges us a fee for processing your payment and no longer refund us when issuing our customers a full refund thus the new measures.

Paypal currently charges 2.9% fee + fixed fee (30p) so this will be deducted from your refund.

Terms and conditions govern your use of our website. Our terms have been provided and approved by legal documents provider